FAQ
Last updated: October 1, 2026
FAQ
Short answers for the questions we hear most at Yakima SupplyA. Product-specific fitment still lives on the listing.
Do you ship for free?
Yes. Eligible U.S. orders of $20 or more ship free. See Shipping Information for processing times, carriers, and what happens if a package is refused.
How long until my order ships?
Most in-stock items leave the Lake Oswego warehouse in 1–3 business days. Large racks and rooftop tents can take longer if they ship in more than one carton.
Can I change an order after checkout?
Email [email protected] as soon as you can. Once an item is packed or handed to a carrier, we cannot guarantee a change.
How do I return something?
Start with a request. Unused items in original packing may be returned inside the window in the Return Policy. Do not ship anything back without an authorization.
Where can I find spare parts?
Browse Spare Parts or write us with the SKU and a photo of the missing piece. Many locks, keys, and hardware kits are listed on their own.
How do I register a product?
Use the Register Your Product page. Keep the order number and SKU handy.
Is this the original manufacturer?
No. Yakima SupplyA is an independent retailer operated by Foothills Rack Co LLC. Product names describe the style on the page.